Customer Service

Help for guests and property owners, before, during and after your stay.

Email: juansystemsolutions@gmail.com

Customer service hours: Monday to Saturday, 9:00 AM to 6:00 PM (Philippine Time)

Main office: 46 Elicano St., EBB, Olongapo City, Zambales

We aim to reply to every email within 2 business days. For a booking, please include your booking reference and the email you booked with.

Bookings: confirmation emails, changing or cancelling a booking, and your printable voucher (in My bookings).
Payments: a payment that did not go through, a charge you do not recognise, or a double charge.
Refunds: the status of a refund request. See our Return & Refund Policy.
Gift vouchers and passes: sending, redeeming or refunding a voucher, and using a service pass.
Your stay: message the property first from your account. If it is not resolved, contact us.
Property owners: listing your property, payouts and setup. Tell us your property name.

New to JuanBooking? Read our step-by-step Help & instructions.

Your booking reference (it starts the confirmation email) and the name on the booking.
What happened, and what outcome you would like.
Screenshots or receipts, if you have them.

Business name: Juan System Solutions (operating JuanBooking)

Main office address: 46 Elicano St., EBB, Olongapo City, Zambales

Website: juanbooking.com